Privacy Policy

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Privacy Policy: Commitment to Protecting Customer Personal Information

Privacy policy is an extremely important factor in all online transactions, especially for companies operating in the digital environment. For customers, personal information security is not only a right but also a fundamental factor to ensure trust and peace of mind when using products and services. Astra Aqua, with the mission of bringing customers fresh seafood products and quality services, always puts the security of customer information first.

In this article, we will learn about Astra Aqua's Privacy Policy, how to protect customer information, the security measures that the company applies, and why a transparent privacy policy is important for both customers and businesses.

Concept of Privacy Policy

A privacy policy is a set of regulations and commitments that a company makes to protect the personal information of customers and service users. This policy ensures that all information that customers provide during transactions, account registration, or interaction with the company will be protected and used legally.

For Astra Aqua, the Privacy Policy not only includes commitments to protect customers' personal information but is also proof that the company always respects customer privacy and security. This is an integral part of maintaining customer trust and loyalty.

Why is a Privacy Policy Important?

Personal information security is increasingly becoming a sensitive issue in the digital age. Customers always want to know that their personal information will not be exposed and used for unreasonable purposes. Here's why a clear and transparent Privacy Policy is so important:

Protecting customer rights: Customers want to be sure that their information will not be misused or shared with third parties without their consent. The privacy policy helps protect their privacy.
Building trust with customers: A clear Privacy Policy helps build a relationship of trust between businesses and customers. When customers feel safe sharing information, they will tend to return to buy goods and use the company's services.
Compliance with legal regulations: Protecting personal information also helps the company comply with legal regulations on information security, especially in frameworks such as GDPR (General Data Protection Regulation) or other personal information protection laws.

Information Protected Under Astra Aqua's Privacy Policy

Astra Aqua is committed to protecting all personal information of customers. Below are the types of information that the company will strictly protect according to the Privacy Policy:

Personal Information

Personal information includes name, address, phone number, email and other information that customers provide when registering for an account or making a transaction. Astra Aqua is committed to not sharing this information with third parties without the customer's consent.

Payment Information

Information related to payments, such as credit card information, bank account numbers, will be kept absolutely confidential. Astra Aqua does not store customer credit card information but uses secure payment systems from reputable partners.

Transaction History Information

Customer transaction history, including orders placed and financial transactions, will be kept confidential and only used for the purpose of processing orders or providing customer care services.

Information for Customers

Information that customers provide when participating in surveys, promotions or registering to receive information from the company will be protected and used for the purposes committed.

Security Measures Applied by Astra Aqua

Astra Aqua uses many advanced security measures to protect customer information from threats and risks. Some key security measures include:

Data Encryption

All customer data, especially payment information, is encrypted using advanced security technologies. Data encryption helps protect customer information from attacks and unauthorized access.

SSL Certificate

Astra Aqua uses SSL (Secure Socket Layer) certificates to protect the transmission of information between customers and the company's website. This ensures that sensitive information sent over the internet is secure.

Multi-Factor Authentication Process

To enhance account security, Astra Aqua applies multi-factor authentication (2FA) to customer accounts with high security requirements, helping to prevent unauthorized access.

Employee Training Policy

The company also trains employees on information security procedures and protecting customer privacy. This ensures that everyone in the company understands and implements the security regulations correctly.

Personal Information Processing Process

Astra Aqua collects and processes customer personal information according to strict security procedures. Here are the steps the company takes to protect information:

Collecting information: Astra Aqua only collects necessary and clear information for the purpose of providing products and services.
Using information: Information is only used to process orders, provide customer service, and other customer care activities.
Sharing information: Astra Aqua is committed to not sharing customer personal information with third parties without the customer's consent, unless required by law.
Protecting information: The company uses advanced security technologies to protect customer information and stops storing information when it is no longer needed.

Cookie Policy

Astra Aqua uses cookies to improve the user experience on its website. Cookies help the website remember customer settings, making browsing more convenient. However, customers can turn off the cookie function at any time if they do not want their information to be recorded.

Why is a Transparent Privacy Policy Important to Astra Aqua?

A transparent privacy policy is not only a factor that helps Astra Aqua comply with legal regulations but also helps the company build long-term and sustainable relationships with customers. When customers know that their information is protected and used reasonably, they will feel more secure and confident when transacting with the company.

In addition, compliance with security regulations helps Astra Aqua avoid legal violations and protect its brand image, while minimizing risks related to information security.

A privacy policy is an indispensable factor in all business activities, especially for companies operating in the online environment. Astra Aqua is always committed to protecting the personal information of customers with advanced security measures and strict information processing procedures. The company understands that only by protecting customer privacy can the relationship between the two parties develop in the long term and sustainably.